Help Center
Order
Which countries do you accept orders from?
We currently take orders from the United States and Canada. Please contact us for any orders outside the United States and Canada. You can reach us via Telegram or WhatsApp at +1(248)533-0856 or by emailing us at info@retail.qultim.com
Can I make changes to my order after it has been placed?
We understand that sometimes changes need to be made to an order after it has been placed. However, please note that we strive to process and ship orders as quickly as possible to ensure prompt delivery. Therefore, we recommend contacting our customer support team immediately if you need to make any changes to your order.
While we cannot guarantee that changes can be made once an order has been placed, we will do our best to accommodate your request. Please reach out to our customer support team with your order details and requested changes, and we will assist you accordingly. Keep in mind that if your order has already been shipped, we may not be able to modify it.
It is important to double-check your order details, including item selection, sizes, colors, and shipping information, before placing your order to avoid any inconvenience. We appreciate your understanding in this matter and are here to help in any way we can.
How can I cancel my order?
If your order has not been processed, you can cancel your order from your account page under ‘orders’ tab.
Can I return a product that I have already purchased?
Yes, please refer to our Return and Exchange Policy for more details.
The product I have purchased is defective. What should I do?
If you have purchased a defective product, please contact our customer support for assistance and we will guide you on the next steps to resolve the issue.
Who is responsible for custom duties & taxes?
The end customer (Buyer) are responsible for any fees incurred.
Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance.
Delivery and Shipping
How much is the shipping fee?
Shipping fee is calculated based on the order weight. You can view shipping fee on the checkout page.
When will my orders be delivered?
We process orders in the first 24-48 hours from receiving them. Shipment of orders can take up to 5-10 business days.
How can I track my orders?
After you complete your order, a tracking number will be sent to the email provided in the order. You can also find the tracking number by visiting your account page by clicking Here.
Is shipping included in the product price?
No, product prices do not include shipping fee.