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Prepare the item(s) for return: Ensure the product(s) is securely packaged to avoid any damage during transit. Please prominently include the RMA code above on the packaging or return label.

There are two methods available to return the product(s):

  1. Prepaid Label Method:
    A prepaid return label has been included in your order for your convenience. If you did not receive a prepaid label or would prefer to receive one, please get in touch with our customer service team, and we will happily provide one for you. If you opt to use the prepaid label, a fee of $14.99 will be deducted from your refund. However, this fee will not be deducted if the product is defective or was wrongly shipped.
  2. Shipping Company of Your Choice Method:
    You can choose to return the products using the shipping company of your choice. If you select this option, no fee will be deducted from your refund. When using this method, please ship the product back to us using a traceable shipping method.

Return address:
Qultim Inc
3800 GREENFIELD RD # 182
DEARBORN MI 48121-8809

Return Confirmation: We will proceed with the necessary evaluation once we receive the returned item(s).
Please note that the refund amount will be processed upon successful receipt and inspection of the returned product. Refunds will be issued according to our Return and Exchange Policy.

If you have any further questions or require assistance, please visit our Help Center for FAQ or contact our customer support team via the Contact Us page.